Wednesday, March 26, 2008

What Not to Do Part 2

Yesterday I gave you 5 reasons of how to get fired…or not succeed as in a home based biz. Here are the other 4 reasons Mary Naylor sites. I did take the liberty of doing some editing to make this a quicker read and to taylor it toward those running their own biz (rather than working from home for a corporation). I hope you find insight into succeeding as you personally define success.

6. Not understanding the definition of multitasking
Doing laundry or other household chores while on the clock are not perks of working at home. Work time is work time and should be dedicated to professional duties. Mixing personal and professional duties will lead to unfocused work, and unsatisfactory performance.

7. "Showing up" late or consistently "leaving" early
Just as customers expect you to arrive on time in an office setting, they expect the same when working from home. Responsibility and dedication are extremely important. You must be able to motivate yourself to keep on schedule to succeed when working from home

8. Mouthing off to a customer
Professional decorum is required in all communications. Yelling at, arguing with, hanging up on or generally being rude via phone or e-mail are easy ways to lose customers. A polite demeanor will get you ahead in a lot of situations

9. Eating lunch while working
A certain level of professionalism is required in any position. Peanut butter encrusted envelopes or conversations with a mouth full of chips will not bode well for you. Using common sense to follow general etiquette and businesses rules will make a good impression on customers.

Mary A. Naylor, a 20-year veteran of the concierge services industry, is founder and CEO of VIPdesk, a leading provider of premium virtual contact center solutions serving Fortune 500 clients and their collective 10 million customers.

I make exceptions to many of these thoughts. Heck as long as I get my goal accomplished for each day I go ahead and enjoy the perks of working from my home. The idea is to wholly dedicate the part of the day you have determined as “work time” to professionally presenting yourself on all fronts. You will get hired to book a load when and only when the shipper knows without a shadow of a doubt that you will deliver on your promises. I encourage you to not just deliver but go above and beyond expectations…that is how you make customers for life, and sleep well at night.

Moving forward,
Jeff Roach

No comments: